Frequently Asked Questions

How do you I pay for home care services?
There are multiple payment options to help with the cost of home care. We will assist you in identifying any programs for which you qualify. We will also take care of the necessary paperwork for reimbursement. Below are examples of payment options:

  • Medicare
  • Medicaid/Masshealth
  • Private Insurance
  • Private Pay/Self Pay
  • Long Term Care
  • Workers Comp
  • Coverage may vary and we encourage you to contact your coverage provider, or our office, and we will assist you in determining your benefit coverage. Our office is open from 9:00am – 6:00pm Monday through Friday. We have staff on call 24 hours to assist with any concerns. We’re ready to help.  Call us at (781) 281-7485 or contact us here.

    How do you qualify your staff members who would be coming into my home?
    All nurses and therapists who visit your home go through a rigorous interview and screening process, as well as a background checks and license verification.  Our caregivers are regularly supervised and evaluated to insure that you or your loved one is receiving the care and attention they deserve.

    How do I get started?
    Click here to submit an online request to Frances Health Services, or contact us
    at (781) 281-7485.  We will come to your home to complete an assessment, and our clinical team will discuss a plan of care with your primary physician.

    What is “unskilled” or “non-medical” home care?
    “Unskilled” or “Non-medical” care typically refers to companion and personal care activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments. These types of services are typically provided by Home Health Aides (HHAs) or Certified Nursing Assistants (CNAs), and can be arranged for anywhere from a few hours to 24-hours a day. “Unskilled” or “Non-medical” care is often sought by the elderly, new and expectant parents, individuals with disabilities, and those transitioning from a hospital or medical facility to home.

    What is “skilled” or “medical” home care?
    “Skilled” medical care follows a specific plan of care under the supervision of a Physician, Nurse (RN/LPN/LVN), or Therapist, and involves home healthcare services such as nursing care, physical, occupational, speech, and respiratory therapies, as well as social services and hospice care. Skilled medical care in the home can help provide a comforting solution to residing in a hospital, nursing home, or assisted living community.

    What does being homebound mean? 
    A patient’s inability to leave the home without the assistance of another person.  Also, leaving the home may be so difficult for the individual that it compromises their health or condition.

    Are you available 24/7?
    Yes. We can provide services up to 24 hours a day and there is always a local on-call manager who can answer your questions and address any concerns after hours. The on-call manager also provides around-the-clock clinical support for your healthcare team while they are providing care in the home.